As part of our preparation for the NTC in New Orleans in March we have decided to give up to 6 organizations some free consultation with See3 Executive Producer Danny Alpert. Danny is a producer, director and editor whose films have aired on PBS, HBO and A&E and have been nominated for an Academy Award and national Emmy Awards. Here are the details:
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Free Online Video Consultation at Nonprofit Technology Conference
Not sure how to use video to its highest potential in telling your organization’s story and begin incorporating video into your messaging? Sign up for a free one-on-one storytelling strategy session. Sit with Danny Alpert, See3 Executive Producer and Award Winning Documentary filmmaker and brainstorm on new video stories, approaches and styles, explore how to repurpose your existing audio-visual assets and how to distribute your media to the widest and most effective audiences. This is one of the most fun-and maybe the most productive-30 minutes you can spend for your nonprofit’s communications.
Only 6 people will be selected so reply today to info[at]see3.net and tell us how you might use video (for example, do you have a campaign coming up, are you redesigning your website and want to include video, and so on). We will work with you to set up a convenient time during the conference.
The newspaper business is in trouble. Their trouble is connected to the media fragmentation that I so frequently talk about and the rise of the web as a source for news. It is also connected to having sites like Craig’s List take away classified revenue, which has traditionally been a key pillar to newspaper profitability.
Sam Zell thinks the newspaper business will survive. I am not so sure.
If you are watching The Wire you can see the parallel impact of budget cuts to the police force and budget cuts in the newsroom. In my hometown newspaper, The Baltimore Sun, budget cuts mean that serious news coverage declines, foreign bureaus close and a paper that was once a well-respected part of a thinking man’s daily diet is now just a mere shadow of itself.
David Carr in the New York Times suggests that The Wire is placing too much of the blame for the failures in the newsroom on the management staff that has to make them. He suggests that the show should spend more time looking at the structural issues that are the root cause of the problem.
All of this matters because there is no way for us as a society to address the problems that ail us, if we don’t know what those problems are. If you are a nonprofit working to help low-income Americans or to rebuild the levees in New Orleans or to assist developing countries, you then should care deeply whether and how people get their news.
An interesting discussion is on venture capitalist Fred Wilson’s blog today. His post is called Rethinking the Local Paper and he writes about a vision where the local paper is actually an amalgam of “hyperlocal” postings from the moms and dads writing about their neighborhoods. He sees a business model where I assume the big international stuff is covered by the professionals but it’s supplemented by lots of detailed and organized posting from the neighborhood. So the pothole and the PTA meeting are covered by the people it most impacts. This is a level of journalism that local papers could never do and the technology now makes it possible to do it. He points us to two websites working on different aspects of this issue. One is called Outside.In and the other is called Everyblock. Everyblock was actually funded by our very forward thinking friends at the Knight Foundation.
Outside.in takes more blog posts and that kind of info. Everyblock grabs police reports (eek! I don’t want to know!) and things like city permit information — who is building where, etc. Here’s my office neighborhood on Outside.In and on Everyblock.
We will stay tuned to see how all of this plays out. As a nonprofit you need to be thinking not only about describing what it is you do and why it matters, but also in giving people the necessary background they would have once received from their local newspaper.
Our favorite conference of the year is the NTC - the annual conference of NTEN - the Nonprofit Technology Enterprise Network. This is the conference were more than one thousand nonprofit professionals gather to share and learn about how technology can advance the mission of nonprofit organizations.
I will be leading a session about online video — more to come on that — and we are once again a sponsor of the DoGooderTV Nonprofit Video Awards, sponsored by See3 and NTEN — more to come on that also.
I am very excited that David Pogue, my favorite New York Times technology columnist, is the keynote speaker. For those of you who read this blog you know that I am a big fan of David Pogue. You can see previous posts from me on his work here and here.
Most nonprofits are thinking about how to reach younger audiences. Here is an insightful video about their behaviors. Many of you have already seen this video called A Vision of Students Today, added to YouTube over a month ago and now the 94th most discussed video of all time on YouTube with over 6,000 comments. For those who haven’t, I recommend it (be patient through the first 90 seconds of premise).
The UN Foundation practices much of what See3 has been preaching for years. They understand that an organization, or a campaign, must tell a story to build an audience, and then activate that audience with a compelling call to action. They understand that video is a critical communications tool in creating that narrative, especially online, and they strategically incorporate video onto their web pages. Perhaps most importantly, they are committed to a culture of documentation: they record almost everything.
The Nothing But Nets campaign makes use of various styles of video with varying production values, and each well serves its purpose.
• They documented the efforts of their street teams, and made a fun and inspiring piece out of young people advocating their way onto the Today Show.
• One of their staff members recorded himself in the field helping save lives in Chad in one of the best on-location home videos I’ve seen.
• They use a professionally produced, light-hearted PSA to get the point across, which currently serves as their home page video.
The People Speak also demonstrates the UN Foundation’s dedication to online video, featuring video throughout the web site, running video contests, and inviting supporters to capture and submit their own stories.
Despite their sophisticated sense of the importance of video in nonprofit communications, the UN Foundation still struggles with their video strategy. Now that we have all this footage, what do we do with it? When, if ever, do we need a professional touch? How do we distribute video online to expand our constituency? Where and how should we focus our energies to get the most ROI from our video production resources?
Stay tuned for a future post on the distribution question. On the production side, See3 believes organizations must capture their own footage on an ongoing basis in order to create an archive of material from which to pull stories and show the impact of your work over time. That’s why See3 offers hands-on training on video documentation. And bravo to the UN Foundation and orgs like it who create terrific pieces that keep web site users engaged and inform supporters of your activities. But the most compelling content – the piece that your supporters will feel obligated to pass along, because it captures the essence of your work in a quick and powerful expression of creativity and experienced messaging – will often result from a strategic assessment of your material, understanding of the most visually engaging stories, and incorporation of high production values. These are the lasting pieces that should be used as the flagship media piece of your campaign, that most efficiently and effectively convey your crucial message, and that exemplify the importance and gravity of your work.
Don’t let the tail wag the dog. Video is not a strategy unto itself. Nonprofits need to make the best use of video by strategically incorporating various styles into your outreach, advocacy, and fundraising campaigns.
As part of the new YouTube for Nonprofits, Google has integrated Google Checkout donation processing for organizations in the program. What this means is that if you are in the program, viewers will see a “Donate” button both on your channel page and when your video is playing in a standard page.
If you are a 501(c)3 it’s a no-brainer to sign up. Why not?
What we don’t know yet is whether it will work. If a decent percentage of people who view a nonprofit video actually give, then we have a revolution on our hands. The viewers/donors might look similar to what we see on Facebook causes but we will wait until we have some real data before speculating further.
What we at See3 would like to propose to Google is an addition to their nonprofit program that could greatly enhance the value to organizations. We all know that a newsletter sign-up or advocacy ask is an easier ask than a donation. Imagine if next to the Donate button we had a “Join This Cause” button. And when a registered YouTube user clicked on it, the email address (and other info) of the user was transfered to the nonprofit. (Like with comments, the system could tell a non-registered user that they needed to register.)
Another approach — not as good for the nonprofits but maybe more acceptable to Google — would be more like the Facebook approach. Don’t give me their email, but connect me to them through the social network. I think there has to be something more than Subscribe — which they already have. There has to be a way to say, “I am a supporter, but this doesn’t mean I have to watch every video you produce all the time.” A one-click to Join would have the most benefit if it enabled the nonprofit to message the viewer on a regular basis beyond pushing out new videos.
Facebook has taught us that people will opt-in to support the cause far more than they will donate. You can see the evidence in the mostly small donation totals in the Causes application.
Maybe we can make this request to Google through out friends and partners at NTEN. What do you think Holly?
The last session at the Convio Summit in Austin was well attended, and a fun way to finish the event on Friday. Called “Web 2.0 – New Outreach and Fundraising Techniques,” the topic of this workshop is something every nonprofit marketing manager and online communications professional wants to talk about. The presenters were Carie Lewis of the Humane Society, and Tim Fullerton of Oxfam America, who both gave great insight on what’s happening in the trenches – actual day-to-day examples of how nonprofits can work online communities to gain new supporters, coming directly from the people writing the blog posts, friending people on MySpace, and testing new strategies.
Carie opened with an intro to social media. She says social networks are “not just a bunch of lonely teenage boys.” 84% of people comment, 82% message others, and 39% create content. She notes that people really rely on social networks for influence on decision-making. To me, this confirms as viable the strategy of finding those community leaders who will carry your torch for you, and then messaging them with content to distribute to their friends. She acknowledged it can be very time consuming, and reiterated a suggestion See3 often makes to our clients: get interns and volunteers!
Both HSUS and Oxfam’s primary efforts are on what Carie calls “the big four”: MySpace, Facebook, YouTube, and Flickr. I agree based on sheer traffic volume, the first 3 are no-brainers for any nonprofit to start. However, neither Carie nor Tim discussed social bookmarking or social news strategies in any depth, and Digg, Stumble Upon, and del.icio.us certainly have enough traffic to warrant a deep approach.
On MySpace: Both Oxfam and HSUS prove what we already know from Greenpeace and others – MySpace is a great place to get new advocates. How did they get so many friends? One at a time. When she started the MySpace page, Carie literally requested friends one by one. Tim started by seeing who was already talking about Oxfam. They recommend spending an hour per day building your network. Oxfam now has a very nice custom page. They both use the MySpace blog, which reminds us again to speak to the community where they are, don’t try and drag them over to your main blog. HSUS is now getting 200 friend requests/day. Of the people that friend them, 29% found their page via search, and 13% came from their website. If you are a small organization, you won’t get that traffic. But 36% discovered them through a friend’s profile. This shows the viral potential of raising awareness in the social networks. Tim says MySpace is not good for fundraising, although we have seen some examples of orgs running successful fundraising campaigns, such as Dollars for Darfur.
On Facebook: I think everyone agrees it’s very early. So far, the only real strategy to analyze besides creating groups is the Causes application. Tim says it’s great to see thousands of people join the Oxfam cause, but he does not know who those people are and has no way to follow up with them. Carie says HSUS has raised $20k through the Causes app, though I’m not finding that in my search of Causes. Regardless, very few orgs (though some) have raised real cash via the Causes app. Developing custom Facebook apps may be the way to go, as already discussed on this blog.
On YouTube: everyone loves video. Oxfam ran a campaign against Starbucks with a video being crucial to the resulting success. HSUS ran a video contest during the outcry over the Michael Vick story that received 22 submissions, over 43,000 views of the contest intro video (featuring Hulk Hogan), and garnered 2,000 new list members. They ran their contest on YouTube, but See3 has a private label, fully customizable video contest hosting, management, and marketing solution.
On blogging and blogger outreach: They both moderate every single comment on the blog (they recommend not to allow auto-posting), and someone responds personally to each comment. They also suggest: make it personal, using your real voice; don’t reprint press releases or other web stories; be concise (advice I am not following here ). There was a question from the audience on blogger outreach, from someone who got no traffic from buying an ad on a relevant blog, and got no love from the blogger either. Carie and Tim say customize and personalize each message to bloggers, warm them up, and sell your story. Carie suggests offering exclusivity on a news story in return for promotion, and reminds us to always ask them to link back to your blog. Shana Glickfield of Issue Dynamics Inc., a blogger and consultant on blogger relations, added that your first contact with a blogger should not be an ask. You should touch base with them prior to your campaign, send them swag and information of interest on an ongoing basis.
Of course you want your organization to be using all of those new technology tools you keep hearing about. RSS feeds and blogs, article comments, social networks… it’s all increasingly important.
Avenue A/Razorfish, the high-end web ad agency now owned by Microsoft, did a little study of these so called Web 2.0 technologies to see about rates of adoption. Some of what they found was on the low end — such as 17% of people using shared bookmarks (sites such as Del.icio.us). But we also have 60% personalizing their home pages and 85% using most-emailed articles links on news sites.
But guess what the largest number of all was? If you have been reading this blog, then you would not be surprised. Video. 95% reporting they had watched an online video over the previous three months. 95%! That’s HUGE.
Video is the most compelling content online. Video is the most popular content online. Video is what your nonprofit needs to be doing.
Many many nonprofits have videos on YouTube. Along with everyone else, nonprofits see the possibilities of using YouTube as both free video hosting, and as a social network, capable of reaching supporters and potential supporters alike.
Does your organization have a compelling story to tell? Do you want to connect with your supporters, volunteers, and donors but don’t have the funds to launch expensive outreach campaigns?
YouTube can help. Video is a powerful way to show your organization’s impact and needs, and with a designated “Nonprofit” channel on YouTube, you can deliver your message to the world’s largest online video community.
Your Nonprofit channel includes:
* Premium branding capabilities and increased uploading capacity
* Rotation of your videos in the “Promoted Videos” areas throughout the site
* The option to drive fundraising through a Google Checkout “Donate” button
If you’re a nonprofit organization in the U.S. with 501(c)(3) tax status, apply today for the YouTube Nonprofit Program.
This is a no-brainer. Every organization should apply, just as every organization needs to be creating a lot more video. We will see how much YouTube will rotate nonprofit videos in their feature lists and what the criteria will be for them to do so. We will also see whether it has an appreciable impact. My guess is that those who are already developing their social media marketing and video programs will benefit the most from this, because nothing will replace quality engaging content or good marketing programs - not all of which are that expensive.
A nice added bonus here is that the first 300 nonprofits that apply get (got?) a PureDigital Flip Video recorder. I have been using one for a couple months now and have been meaning to write more about it. It’s a nice gift ($120 or $79 retail depending on the capacity).
So, way to go YouTube. Google is still trying not to be evil and lets hope they keep it up.
What the Orthodox Jewish sect can teach us about how to use Facebook, MySpace, YouTube and the emerging social web.
It would seem that the ultra-orthodox Chabad Lubavitch have little in common with your nonprofit. Whether you are a direct service provider, an international relief agency, an advocacy group or a trade association, you probably couldn’t imagine what a bunch of black-suited, black-hatted ultra-religious Jews could teach you about outreach, marketing and fundraising. And it seems far fetched to imagine that they have something to say about social networking and internet strategy, in all of its universalistic narcissistic decadence.
But alas, they have a lot to teach us.
I don’t know what you know, if anything, about the Chabad-Lubavitch, so first, a little background. Here I am going to quote extensively from the Wikipedia article on Lubavitch.
Chabad-Lubavitch (also known as Chabad, Habad or Lubavitch), is one of the largest branches of Hasidic Judaism and one of the largest Jewish movements worldwide, especially in the United States, the Former Soviet Union, Europe and Israel. Chabad (חב”ד ) is a Hebrewacronym for “חכמה Chochmah, בינה Binah, דעת Da’at” (”Wisdom, Understanding, Knowledge“). Lubavitch, taken from the Russian Любавичи, Lyubavichi, is the name of the town that served as the movement’s headquarters for over a century. In 1993 there were over 200,000 adherents to the movement some estimate today that there are over a million.
OK, so we have this Jewish sect with maybe a million members. If you live in New York, or a college town, you have probably seen some Chabaniks around town. They look like this.
Chabad, unlike other ultra-Orthodox Jewish sects, don’t keep to themselves. They have it in their DNA to go out into the world and, with incredible passion, reach out to every Jew they can.
Rabbi Menachem Mendel Schneerson spurred on the movement to what has become known as shlichus (”being emissaries [performing outreach]”) after becoming Rebbe in 1950-1951. As a result, Chabad shluchim (”emissaries”, sing. shliach) have moved all over the world with the stated mission of helping all Jews, regardless of denomination or affiliation. They assist Jews with all their religious needs, as well as with physical assistance and spiritual guidance and teaching. The ultimate goal is to encourage Jews to learn more about their Jewish heritage and to practice Judaism.
The movement, motivated by Rabbi Schneerson, trained and ordained thousands of rabbis, educators, ritual slaughterers, and ritual circumcisers, who are then accompanied by their spouses to many locations around the world. Typically a young Lubavitch rabbi and his wife, in their early twenties, with one or two children, will move to a new location, and as they settle in will raise a large family who as a family unit, will aim to fulfill their mandate of bringing Jewish people closer to Orthodox Judaism and encouraging gentiles to adhere to the Seven Laws of Noah. They will carefully seek out and search for and recruit Jews they have identified and contact them and start the process of encouraging them to observe Judaism, encourage Jews to strengthen their commitment to Judaism. All over the world Lubavitchers (including those not formally in the position of emissaries) assist and support the religious needs of tens of thousands of Jews.
Chabad Houses
Chabad today has centers around the world. Centers are called a Chabad Houses. They are Jewish community centers providing educational and outreach activities for the Jewish community. Level of observance is irrelevant; no minimal level of observance is a requirement for using facilities. The centers are informal in setup. They primarily serve both educational and observance purposes. Effort is made to provide an atmosphere in which the nonobservant will not feel intimidated by any perceived contrast between their lack of knowledge of Jewish practice and the advanced knowledge of some of the people they meet there.
Mitzvah campaigns
Chabad aims to attract non-Orthodox Jews to become Orthodox, and believes this is part of the process of bringing the Messiah. This practice is called “mivtzoim” - meaning “campaigns” or “endeavors.” At one time, Schneerson issued a call to every Jew: “Even if you are not fully committed to a Torah life, do something. Begin with a mitzvah - any mitzvah - its value will not be diminished by the fact that there are others which you are not prepared to do”. Schneerson also suggested ten specific mitzvot that he believed were ideally suited for the emissaries to introduce to non-observant Jews. These were: lighting candles before Shabbat and the Jewish holidays by Jewish women; putting on tefillin; affixing a mezuzah; regular Torah study; giving charity; purchasing Jewish books; keeping kosher; kindness to others; Jewish education, and keeping the family purity laws.
Camps
Chabad has set up an extensive network of camps around the world, most using the name Gan Israel, a name chosen by Rabbi Schneerson for the first overnight camp. There are 1,200 sites serving 210,000 children—most of whom do not come from Orthodox homes. Of these, 500 camps are in the United States.
Campus
In recent years Chabad has greatly expanded its reach on university and college campuses. Chabad Student Centers are active on over 100 campuses, and Chabad offers varied activities at an additional 150 universities worldwide. Professor Alan Dershowitz has said that “Chabad’s presence on college campuses today is absolutely crucial”, and “We cannot rest until Chabad is on every major college campus in the world”.
So what we have here is a group that is mission driven. They have created a vast network of people able to carry their message out to the world. And they are investing in young kids and college kids.
I must mention that the Chabad are not without controversy. Rav Eliezer Shach, who was the patriarch of some of the largest ultra-orthodox communities around the world acerbically called Chabad the “sect closest to Judaism” because of the movement within Chabad to proclaim their late Rabbi Schnerson the messiah.
And while I have a serious problem with both of those issues, there is no arguing with their success in building communities of active supporters all over the world. There is no arguing with their success in getting secular Jews to take on some aspects of Jewish observance (a high priority among those who believe intermarriage and assimilation are the biggest threats to Jewish continuity). There is no arguing with their success in getting high-net-worth individuals to part with their money. And there is no arguing with their success in getting people who don’t even believe in their world view to support them every year with donations large and small.
And don’t think that they have this massive centralized fundraising machine that makes it all happen. More from Wikipedia:
Fundraising
Funds for activities of a Chabad center rely entirely on the local community. Chabad centers do not receive funding from Lubavitch headquarters. For the day to day operations, local emissaries do all the fundraising by themselves. The monies fundraised in the local community is invested in that local community. The emissary takes a minimum salary and seldom goes on vacation. Sue Fishcoff writes, “Emissaries in the field may sink millions of dollars into their center, synagogues and Mikvahs, but their own homes are modest, again patterned after their Rebbe’s lack of personal ostentation.”
So how have they done it? How have they been able to get people who will never adopt their lifestyle or world view to support them financially? How are they able to send ultra-Orthodox rabbis to places like Boise, Idaho and expect – know – that they will make it somehow? How are they able to bring non-religious Jews into their synagogues and to their events when their world view and lifestyle is so foreign? And finally, what can their success teach us about fundraising generally and online social networks specifically?
A Theory of Acceptance – Or At Least Tolerance
If I went into a typical Orthodox synagogue in a t-shirt and jeans during the Sabbath service, I would likely have someone ask me to leave. They would tell me that, while they mean no offense, that my clothes are not appropriate for the day or the place and that I am welcome to return in more appropriate attire. If I walk in to a Chabad synagogue on the Sabbath in a t-shirt and jeans I am likely to be given an Aliah – a special honor when you are called to participate in the Torah service. From the Chabad perspective, the one who doesn’t know enough to wear the right clothes is just the person who needs to be brought in and cultivated, not turned away.
Another example. Most Orthodox synagogues close off their parking lots on the Sabbath. Why? You are not allowed to drive on the Sabbath according to Orthodox rules, so having the parking lot open is an tacit invitation to drive, an invitation to break the Sabbath. Makes sense, no? While the Lubavitch take their Sabbath observance very seriously, their parking lots are open and they won’t tell you not to drive. If you drive, drive. Just come.
When Conservative or Orthodox synagogues have group Friday night meals (the beginning of the Sabbath), the evening will include rubber chicken that you most likely had to pay $35 (in advance) to get in the first place. In a Chabad House, you will often get a more elaborate and home-cooked meal (usually prepared by the Rabbi’s wife) and a side order of rousing singing and flowing alcohol. It’s a lot of fun. In fact, the feelings of camaraderie are infectious. No one will ever be made to feel that they are bad or wrong for not taking the Lubavitch path. And no one will ever be asked to pay!
In these three examples we get the core of Lubavitch success that I will try to distill into a few principles:
· Show acceptance and understanding for where people come from
· Never make people feel bad about what they don’t know
· Make them feel welcome in your space
· Teach them by first by example and only explicitly when they ask
· Give them small, non-threatening steps to advance their connection
The most secular person in the world can have a terrific time at a Lubavitch event or even attend their services on a regular basis. They can enjoy speaking to a rabbi whose life is light-years removed from the secular world. And they routinely go out and tell anyone who will listen about the amazing soul that accepts the visitor and gives of themselves without asking for anything in return. That’s magic. Imagine people talking about your organization like that!
Taking the Lessons to Our Fundraising
The lesson I take away from their success for organizational fundraising is that guilt is a losing long-term strategy. Yes, it can work in the short-term. But instead of making me feel bad about what I haven’t done or what I need to do, make me feel good about what you are doing. Inspire me with your dedication. Allow me to participate in a small way, but don’t treat me like a small person for it. Cultivate those who take the first step as if they can become the biggest donor you have and make them feel important for whatever it is they have chosen to do.
The number of organizations that use guilt is staggering. It’s an easy strategy to implement and we see it a lot in direct mail. I recently received a mailing with a nickel in it. “Don’t let this nickel go to waste” they begged me. The same is true with mailing labels. Here are these things with your name on it and you will surely feel guilty is you use them and don’t pay us. This is not how you create deep connections and long-term supporters. (Here is an article in Fundraising Success Magazine that looked at and ranked emotional motivators for fundraising. Guilt was near the end of the list.)
Another lesson that organizations can take from the Lubavitch is in having people on board who are passionate about what they do. Now I don’t expect that most organizations can get to the level of passion of the Lubavitch. These folks believe that their lives, all of our lives, and the future of the universe is at stake. That’s strong motivation and most people who work at your nonprofit won’t come with that level of dedication. But if you are choosing between two employees and one is deeply passionate about your mission and the other one, though more qualified, is seeing it as just another job, pick for passion. (You can see this dedication at work in many organizations. I am seeing it more and more with environmental group staff who are genuinely scared for our collective future and energized by the change that is possible. You can see this dedication in the staff of the New Israel Fund — those in Israel in particular — where I was once a fundraiser. The Israel staff wants desperately to live in a democratic Israel and so they live the change they want to see every day.)
Lessons for Social Networks
The reason I wrote this post was because of a eureka moment I had in connecting the Lubavitch success with social networking. I had this moment last week when I was in Manhattan and I passed the Chabad Mitzvah Tank in Midtown. I had my handy-dandy video camera with me, so you can see:
(I have to pause thank Beka Economopoulos here for planting the seeds of this idea. Beka works for Greenpeace. I saw her speak at the Yearly Kos conference and then suggested that we at See3 invite her to co-present with us at the Craigslist Foundation Nonprofit Boot Camp in New York a couple weeks ago. Beka runs the Greenpeace online organizing program and has seen some amazing success with it and we are grateful for her participation with us in what turned out to be a terrific and well-attended session.)
The average organization, if they have a social network strategy at all, think of social networks as a way to meet people, with the goal of then convincing those people to give the organization their email address, go to their donation link or otherwise become members/donors/activists of the organization in the same way everyone else is. Meaning, they will get the same emails, see the same website, and take the same path to further activity as other prospects. They are using the social networks to meet people, but only see their outreach as successful if they can get those people to do what everyone else is doing.
Part of the problem here is that organizational management hasn’t yet internalized social networking metrics. For Greenpeace, those 68,000 friends on MySpace are just like 68,000 email addresses. For most organizations that would not be true. You are looking at email opens and average gifts from your online donations and these metrics are not really reflective of the potential you have in social networking. (Allan Benamer, a big believer in these tools, writes about this problem on his blog. You should also be reading Beth Kanter and Ruby Sinreich on these subjects.)
Now think of the Lubavitch philosophy. You are a MySpace person. You are comfortable on MySpace. I build a MySpace page to show you I can speak your language. This is where you live. Acceptance means I have to stop trying to get you to leave. Acceptance means creating things you can do right there on MySpace. Acceptance means treating my ability to message you on MySpace the same as if you are on my email list – without forcing you to change.
When you start to care enough you might come on over to our site. When you are impressed with how we “walk the walk” you might get out of your comfort zone by doing something offline. I am not going to force you to change. I am not going to limit your access or the information you can get because you live this “alternative lifestyle”. I am going to respect you for who you are! (Or at least I am going to pretend to.)
All of this is connected to the permission-based marketing society we are in today. Top down advertising is working less and less. Word-of-mouth is more important than ever.
Showing people what you do and why it matters is critical to capture people’s attention. Getting your supporters to recruit others is becoming a central strategy. Your content and your passion are what will carry the day and bring people to your cause. Social media marketing is not about tricks or techniques as much as it is about finding your authentic voice and inviting people to share in your passion at the level they are most comfortable in the venue of their choosing.
[The irony of all of this is that Chabad-Lubavitch does everything wrong on their own MySpace page, which I assume is run by one person in a decentralized way. They don’t follow their own script for offline engagement, which would also bring them online success. On MySpace they seem insular, political and shrill – everything they don’t seem in person.]
In Sum
Be passionate in your work and be grateful to those who come and take interest – at every level. Meet people where they are without judgment or condescension. Make your programs and your content accessible to those who come from a different place than you do. This philosophy is the core of what you need to be successful in social networking strategy.
Tell me how you do or don’t apply these principles to your own online and offline marketing by leaving a comment.
). There was a question from the audience on blogger outreach, from someone who got no traffic from buying an ad on a relevant blog, and got no love from the blogger either. Carie and Tim say customize and personalize each message to bloggers, warm them up, and sell your story. Carie suggests offering exclusivity on a news story in return for promotion, and reminds us to always ask them to link back to your blog. Shana Glickfield of 
